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CIP PROGRAM: 52.0207
Customer Service Management.

Summary: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

U.S. Bureau of Labor Statistics - Related Occupations

There are no occupations related specifically to this program.

National Completion Rate Trends

Year Associate'sBachelor'sMaster's
2020 22 42 2
2021 6 34 2
2022 1 31 -
2023 2 25 -
2024 17 16 -
Change -90.91% -40.48% -100.00%

Related CIPs

52 BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES.
52.02 Business Administration, Management and Operations.
52.0201 Business Administration and Management, General.
52.0202 Purchasing, Procurement/Acquisitions and Contracts Management.
52.0203 Logistics, Materials, and Supply Chain Management.
52.0204 Office Management and Supervision.
52.0205 Operations Management and Supervision.
52.0206 Non-Profit/Public/Organizational Management.
52.0207 Customer Service Management.
52.0208 E-Commerce/Electronic Commerce.
52.0209 Transportation/Mobility Management.
52.0210 Research and Development Management.
52.0211 Project Management.
52.0212 Retail Management.
52.0213 Organizational Leadership.
52.0214 Research Administration.
52.0215 Risk Management.
52.0216 Science/Technology Management.
52.0299 Business Administration, Management and Operations, Other.

Institutions granting degrees in Customer Service Management.

Institution Degrees Granted (2024)5-Year Change

No institutions found