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CIP PROGRAM: 52.0411
Customer Service Support/Call Center/Teleservice Operation.

Summary: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

U.S. Bureau of Labor Statistics - Related Occupations

There are no occupations related specifically to this program.

National Completion Rate Trends

Year Associate'sBachelor'sMaster's
2020 14 - -
2021 7 - -
2022 84 - -
2023 78 - -
2024 68 - -
Change +457.14% - -

Related CIPs

52 BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES.
52.04 Business Operations Support and Assistant Services.
52.0401 Administrative Assistant and Secretarial Science, General.
52.0402 Executive Assistant/Executive Secretary.
52.0406 Receptionist.
52.0407 Business/Office Automation/Technology/Data Entry.
52.0408 General Office Occupations and Clerical Services.
52.0409 Parts, Warehousing, and Inventory Management Operations.
52.0410 Traffic, Customs, and Transportation Clerk/Technician.
52.0411 Customer Service Support/Call Center/Teleservice Operation.
52.0499 Business Operations Support and Secretarial Services, Other.

Institutions granting degrees in Customer Service Support/Call Center/Teleservice Operation.

Institution Degrees Granted (2024)5-Year Change

No institutions found